Our office will be closed Wednesday, June 19, for the Juneteenth holiday.

On Monday, April 29, the Office of the Assessor-Recorder will transition to a new main office phone number, 628-652-8100. For the 12 months following this transition, constituents who call the Office’s prior phone number will automatically be transferred to our new line. As part of this transition, the Office is instituting key upgrades to improve the experience that San Franciscans have when calling us. To learn more, click here.




Goal to Roll Initiative Credited for Positive Impact to Local Budget and Taxpayers


San Francisco, CA – San Francisco Assessor Carmen Chu’s office is the recipient of the prestigious 2020 Good Government Awards presented by San Francisco Planning and Urban Research (SPUR). A multi-year initiative, the Assessor’s Goal to Roll Initiative (G2R) was selected as a result of its positive impact to San Francisco and for its accomplishments in reversing a decades old backlog of assessments and providing transparency into operations and productivity.

“The work of my office is understated but has an outsized impact on our City’s well-being,” said Assessor Carmen Chu, “SPUR’s recognition of the value of our work speaks volumes to the herculean effort lifted by my team to embrace change and work together – our success is the City’s success.”

The major components of G2R include: (1) implementing new technologies (like the launch of the Assessor Information Management System and automated data-driven tools) (2) re-engineering business processes to ensure high quality work, and (3) aligning management and staff resources towards eliminating the backlog.  The result has been significant for local resources and taxpayers:

  • Through fiscal year 2019, cumulative revenues exceeded expectations by over half a billion dollars - this represents an extra half a billion dollars to improve public services or to forestall budgetary cuts;
  • At over 32%, SF led California’s 58 counties in property tax base growth over the last three years;
  • Compared to just five years ago, this new tax base has meant increased bonding capacity of over $2.6 billion, expanding our ability to pay for repairs to our capital infrastructure such as our seawall and public safety/fire suppression infrastructure as well as fund new initiatives like the recent affordable housing bond;
  • Rapid assessment growth vis-à-vis education funding requirements resulted in the one-time return of $545 million in ERAF funds to San Francisco which resulted in millions allocated for affordable housing, children services, educator wages, and homeless and behavioral health services; 
  • Quicker resolution of outstanding assessment appeals means we have almost halved our risk of refunding property taxes from adverse appeals decisions from $328 million to roughly $170 million;
  • Taxpayers are no longer burdened with multiple years of “catch-up” bills allowing for more certainty and the ability to forecast expenses while non-profit partners and affordable housing developers benefit from faster processing of exemption claims.

The Good Government Awards is a 40-year collaboration between the City and County of San Francisco and San Francisco Planning and Urban Research (SPUR). The purpose of the Good Government Awards is to recognize excellence in performance among public employees. A public recognition program will take place in San Francisco City Hall on March 4, 2020.




Pub Date: 
Wednesday, January 22, 2020

City Hall Office:

1 Dr. Carlton B. Goodlett Place Room 190
San Francisco, CA 94102-4698
Tel: (415) 554-5596 Fax: (415) 554-7151
email: assessor@sfgov.org